Guidelines for refunds
Return and refund policy
Cynthia NewYork
Cynthia NewYork is committed to providing excellent service and a pleasant shopping experience to all its customers. Our return and refund policy is carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines for returns and refunds.
100% return guarantee on new products
We offer a full return guarantee on all new products except promotional items. Sale items are excluded from this guarantee.
No refunds on sale items
Items purchased during sales are non-refundable. These purchases are final and cannot be returned or exchanged, even if the size is wrong.
Shipping charges for returns
Customers are responsible for shipping costs for returns. Cynthia NewYork does not refund return shipping costs and is not responsible for any costs incurred during the return process.
Deadline for requesting returns
Returns must be notified within 30 days of receipt of the item. After this period, returns will no longer be accepted. Please meet this deadline to be eligible for a return.
Replacement of sale items
Sale items cannot be exchanged, even if they are the wrong size. Make sure you have chosen the correct size before making your purchase.
100% guarantee on defective items
We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return procedure
Obligation to provide a return form
Returns without a completed return form cannot be processed. Please be sure to include this form with your return to ensure proper processing of your request.
Conclusion
Cynthia NewYork makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service department at info@cynthia-newyork.com